Tennessee tests new appointments, e-Tickets to reduce Real ID lines

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NASHVILLE, Tenn. — Tennessee officials have launched a pilot program offering either appointments or e-tickets for people looking to get their Real IDs without having to wait all day in line.

Neither service is available yet in the Memphis area.

According to the Tennessee Department of Safety and Homeland Security’s Driver Services Division, an appointment will allow Tennesseans to select the specific day, time and location that best fits with their schedule. Anyone who schedules an appointment can arrive and check in at the center up to 15 minutes before the appointment. 

E-Tickets will allow Tennesseans to place themselves in line before arriving at a Driver Services Center. Customers who request an E-Ticket reserve their place in line and will have two hours from the time they successfully request the ticket to arrive at the center and check in.

Appointments became available Thursday. E-tickets to secure a place in line before arriving at a Driver Services Center begin Friday.

The initial pilot will be available for Real ID services only and will be limited to centers in Gallatin, Hart Lane in Nashville, Oakland and Maryville. More locations and services will be added.

The services can be accessed at the department’s website.

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