MEMPHIS, Tenn. — The hot temperatures and rising prices caused MLGW to put a pause on disconnections. Starting Monday, August 29, the utility company will resume disconnecting customers who haven’t paid their bills.

After shockingly high bills the last few months and on top of record-high gas prices, MLGW gave customers a reprieve, saying it understood families were under a great deal of stress.

So, MLGW held off on cutting off utilities for those behind on their bill payments.

“I know our bills went up about 40%. And, you know, it was difficult for us. We had to kind of shift some things around to make it work. So, absolutely. Everybody deserves a break,” Ashton Holton of Germantown told WREG.

MLGW said around 11,000 of its residential customers have gotten so far behind on their bills that they face cutoff. The utility company said there is something you can do to avoid being in that number.

Customers can sign up for their Deferred Payment Plan. You have to pay at least 25% of the total amount due to enroll. Then you can pay the rest of your past due balance in installments over 10 months.

To see if you qualify, visit MLGW’s website.

You can also view MLGW’s available assistance programs.

MLGW said deferred payment plans take at least two business days to process. In addition, customers on already on a deferred payment plan cannot qualify for a second, consecutive plan.

Customers who can enroll in Budget Billing, which allows customers to spread payments over 12 month. There is OnTrack, which is a debt management tool. PrePay allows customers flexibility in payments. NetPay allows customers on a fixed income to set a due day for payments.

The key is to take action and get the process started, and not be left in the dark. You can view the various payment methods on MLGW’s website.