MEMPHIS, Tenn. — “Get off my property with that camera,” a man shouted from inside PB&J Towing Service.
No one at the company wanted to answer questions from WREG. When news crews asked to discuss several complains filed against the company, a man slammed a window and asked us to vacate the property.
“Why are you taking people’s money?” Beverly Couch asked.
Couch is one of dozens of frustrated people looking for answers from PB&J Towing Service.
“You can’t just come around and take somebody’s car,” Couch said.
Couch claimed the towing company took her granddaughter’s truck from an apartment complex near Airways Boulevard.
“They say she double parked,” Couch said. “She said, ‘I did not double park.'”
WREG went digging for information on the company and found 33 complaints filed with the Better Business Bureau Serving the Mid-South.
The complaints, along with several other factors, lead to the company having a D- rating.
All of the filed complaints were made within the last year and a half.
Most people claimed their cars were wrongly towed.
“Young people. They are supposed to be able to trust us. They can’t trust us because we lie to them. You know, and then you steal this child’s car,” Couch said.
Couch hopes something will be done about the company, and people will be on the lookout to avoid finding themselves in a sticky situation with PB&J.
The company responded to a majority of their complaints filed with the BBB; however, it took a prolonged period of time to respond to the complaints.
According the BBB website, the owners previously owned a business called Fat Pat’s Cash For Junk Cars.
PB&J towing threatened to call the police on us when we went looking for answers to more than 30 complaints. @3onyourside
— Michael Quander WUSA (@MikeQReports) August 20, 2014