AT&T says its U-verse internet service has been restored to “the vast majority” of its subscribers.
U-Verse customers in 15 states have been without high-speed Internet, digital TV and digital phone service since Monday.
Customers were obviously upset over the service issue but more so, they were upset by what they called a lack of communication.
On the AT&T forums page, one customer wrote, “Like the rest, I have had no satisfaction from ATT regarding cause or estimated time of resolution. My daughter’s schooling is 90% internet-based, so it’s a major disruption for us. I did receive a $20 credit from chat tech support last night. Problem was compounded when a member of my household decided it would be a good idea to press the reset button on the gateway device. I had to reconfigure my wireless connection setup. I am very angry about the length of this outage and the poor communication from ATT. I have a contract, but I’m considering switching to the OTHER terrible major ISP in town and calling ATT in breach of contract. I have coworkers in the local area who have not had an outage of the Uverse services in their homes. Thankfully, I only rely on ATT for internet.”
You can contact U-verse customer service for a credit to your bill.