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BBB issues warning about Memphis-based online retailer

MEMPHIS, Tenn. — The Better Business Bureau issued a warning after receiving numerous complaints about a Memphis business.

Since January 2019, the BBB has reportedly received 26 complaints about Tippy Tot Shoes, an online retailer of children's shoes. The company has not responded to six of these complaints, four remained unresolved and another six are pending.

One of the complaints said they purchased $55 in merchandise and has yet to receive her purchase or a response despite having contacted them seven times.

“I ordered walking shoes for my son with Tippy Tot Shoes over one month ago," another complaint reads. "I've emailed them four times and sent a Facebook message. No one has responded.”

To see more of the complaints filed with the BBB, click here.

Tippy Tot Shoes has received an "F" rating with the Better Business Bureau.

The company responded to the BBB with the following statement:

Tippy Tot Shoes is a respected company and professional business in the community and has spent years to build a positive reputation. Nevertheless, we have been informed that your agency and employees have been maliciously spreading and encouraging inaccurate and unfounded information that is damaging to our personal and professional character.

Under the laws in the State of Tennessee, it is unlawful for an individual to make deliberate statements that intend to harm a person or business reputation without factual evidence or based on hearsay.

The defamatory statements shared with us are documented by consumers through extended research and investigation. As a result, we ask that you immediately remove all reviews from your website database and correspondence through mailings.

If you do not cease and desist all related statements a defamation of character lawsuit will be commenced against you.

In addition, this shall serve as a pre-suit letter demanding that you provide us written assurance within 7 days that you will cease and desist from making or encouraging further factually untrue statements.

If you do not comply with this cease and desist letter within the aforementioned time-period then a lawsuit will be filed in the proper jurisdiction seeking monetary damages as well as pursuing all available legal remedies for your defamation.

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