Tax preparer speaks out about controversy over improperly filed returns

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MEMPHIS, Tenn. — New details have surfaced about a local tax preparer that's left behind a trail of trouble.

Taxpayers first turned to WREG after learning their returns weren't properly filed. Chief consumer investigator Zaneta Lowe has since uncovered a pattern of problems, including the owner's criminal past.

Meanwhile, the woman at the center of the controversy is speaking out, saying she's sorry for what happened.