New Verizon Email Scam Alert

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(Memphis) Lauren Douglas, she spends all day on the phone taking calls from victims of identity theft and other bizarre emails and texts.

“What do I do with this?” “Is it really me” are two questions she hears often.

The latest scam hit customers of Verizon.

They received emails confirming a scheduled payment of more than $1,600.

Many people didn't know what to do, fearful that much cash would really be deducted from their bank account.

Randy Hutchinson of the Better Business Bureau says this scam is new.

Hutchinson said it's not calling and asking for your social security number, but just wants you to open the email.

“Just by opening them, you download a virus and malware," said Hutchinson

Virus scans updated regularly will help but not fully protect you.