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While many Memphians still in the dark, Whitehaven woman faces confusion over power situation

MEMPHIS, Tenn. — As of Thursday evening about 26,000 MLGW customers don't have electricity right now, down from 188,000 right after Saturday's storm.

The utility has made a lot of progress but says it may take as long as next week to finish repairs.

WREG spoke to a woman in Whitehaven who says MLGW tells her her power is restored even though it hasn't been.

On Thursday it was another day in the dark for Chandra Bradley.

"Power is not on," she said as she flicked a switch several times.

The only light in her house was the light from WREG's camera.

However, Bradley says when she calls MLGW, they tell her that’s not the case.

"They’re stating that they’re showing that my power issue has been resolved and she’s like, 'Ms. Bradley are you home?' I’m like, 'yes mam I’m home. I do not have power.' She says, 'well we show that your issue has been resolved,'” said Bradley.

Bradley says after nothing happened she called again, and again and again. When nothing happened she went in to one of the MLGW offices.

"I sit down and I spoke to one of the customer service representatives and she explained to me that she showed that my issue had been resolved and she said she would call the dispatch center because I was like the third person that had come in," she said.

Bradley has cleaned out her refrigerator and is now staying at a motel in Collierville while she waits.

On Thursday in a Facebook Live update MLGW President Jerry Collins said 90 percent of their work is now on smaller outages and said it’s possible they can sometimes be overlooked.

"In many cases especially in some of the large circuit outages there’s going to be smaller embedded outages and the only way that we know that is if you call us and tell us. So if there is any doubt in your mind that we might not know about your outage don’t hesitate to call the outage hotline," explained Collins.

Bradley says she’s staying vigilant.

"Last check this morning they said I’ve called about 22 times with the same issue of showing resolve and they just told me, you know mam just keep a check on it and keep calling it in, if we have to keep putting it in, we’ll just keep putting it in," she said.

MLGW says the number to call is 544-6500 or 820-7878

WREG also reached out to MLGW about Bradley’s specific case and we're told they’re looking into it.