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Snow Funeral Home doesn’t bring South Memphis family’s relative’s ashes as promised

MEMPHIS, Tenn. -- WREG brought you the story of a family trying to figure out where their mother’s body is after she died nearly two months ago. The funeral director told them he’d bring the remains on Thursday, but WREG’s Bridget Chapman found out that’s not the case.

Sitting cozy on a couch, Shakeisha Williams’ young son wiped away her tears on Thursday. Emotions have been high after losing her mother almost two months ago. And now, her mother’s body seems to be lost as well.

“My mama passed," said Williams. "That’s bad enough. The holidays are here, and I have to deal with the fact that she’s not here and now you’re playing with the fact of me even being able to show some respect to her.”

She said the Snow Funeral Home has given her excuses about where her mom’s body is. She told them she wanted to see the body before the cremation to make sure it’s her, but suddenly the director told her on Wednesday: “She’s already been cremated and I’ll bring the cremations tomorrow.”

So far, that hasn’t happened. Williams said they haven’t answered her calls or texts Thursday and told her other family member they’d call back later.

Our luck wasn’t much better. WREG's Bridget Chapman left voicemails and was hung up on twice by the funeral home.

Williams just wants the excuses to end and to have her mother’s ashes after never feeling so distant from her.

“You're sleeping at night," she said. "I’m not sleeping at night because I’m worried about what’s going on with my mama.”

We’re going to stay with this story until we find out what happened with William’s mother’s body. She also said the death certificate has not yet been filed.