Protecting your family from package delivery imposters

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MEMPHIS, Tenn. -- With the Postal Service and other carriers gearing up for the holiday season, video out of Houston is sounding an alarm nationwide.

The video provided by Houston Police shows a man impersonating a UPS driver.

In the surveillance video, he knocks on the door. A man answers and then the suspect forces his way in with a gun. Eventually three other armed men follow.

The wife and children said they hid in the closet.

The homeowner said he had to have stitches and suffered head trauma.

It could happen anywhere, including Memphis.

“I really can’t think of a way to prevent it but if you see something out of place, if you know you didn’t order something, call the authorities,” Memphis Police Officer Louis Brownlee said.

UPS released a statement to WREG saying, “UPS is fully cooperating with authorities in Houston who are leading the investigation into the recent robbery in Houston. We appreciate the public’s trust extended to our delivery personnel and hope these violent perpetrators are quickly apprehended and brought to justice."

The company also offered tips to customers, which included signing up for the My Choice option, "which sends a text message or email the day before a package arrives so the customer knows when their package is going to be delivered."

Meanwhile, a U.S. Postal Service spokesperson said the service is expanding delivery options for consumers so they can get their package in a safe place without any theft problems.

“You can actually request to have packages left at a neighbor’s house, or held at the Post Office for a pickup or perhaps you feel your back porch is more secure,” said Susan Wright, spokesperson for USPS.

Ryan Jacobs said he lived in a secure building in Downtown Memphis for a reason.

“It gives me peace of mind because around here I don’t think you want packages out,” he said.

Officials also stressed customers should always look for a delivery vehicle and can ask for identification from a driver before opening the door.