Donate to the Salvation Army Red Kettle Campaign

Cities across country experienced problems with same court system in Shelby County

SHELBY COUNTY, Tenn. -- Just days in, the new court and jail system in Shelby County comes with a lot of feedback.

"With all due respect, your system's not working," said Judge Bill Anderson, Jr. at a committee meeting for the system.

Many said chaos has erupted for inmates and employees alike since it went live last week.

People reported being kept in jail too long, being falsely arrested and not being able to find the necessary paperwork.

"Those are the problems nobody seems to be paying attention to or doing anything about," said Anderson.

They're problems not unique to Shelby County.

From California to Indiana to Texas, several courts have complained of delays and issues with some of these same applications.

"It's something that has happened with a lot of agencies across the country," said Ed Raper who's overseeing the system switch. "Each situation, though, is different."

He said he's only focused on the $9.7 million project in Shelby County that comes with multiple vendors and applications.

Raper said the issues here can be pinpointed to the three days when the system was down along with insufficient training.

"These are really anticipated growing pains that I would've expected them to have as they get familiar with the application."

He assures the public this wasn't a low-bidder situation and says the new technology is the top of its kind.

"As I've heard someone else explain it and I completely agree, it's like comparing running old Doss applications against running applications in Windows."

Raper said this is what the county needs; it's just a matter of getting up to speed.