Download our news and weather apps

Chick-fil-A most polite drive-thru chain, study shows

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

It’s not just Chick-fil-A’s food that puts a smile on customers’ faces — it’s also the employees themselves.

A QSR study on drive-thru chains showed Chick-fil-A at the top in three of five measured service attributes: said “please,” smiled and said “thank you.”

Employees said “please” 61.8 percent of the time, smiled 90.9 percent of the time and said “thank you” 95.2 percent of the time.

The chicken chain was fourth in making eye contact, at 87.9 percent, and second in pleasant demeanor, at 93.9 percent.

In no instances did Chick-fil-A exhibit none of the above attributes, which put them tied at the top with Panera Bread, PDQ and Taco Cabana.