MEMPHIS, Tenn. -- People in Cordova said they wanted to know why it took nearly a week to pick up their trash.
They paid their bills, but the city left them in the dark.
"Pick-up is Wednesday and it's Monday! No one has been here," Frieda Weeden told WREG.
Weeden woke up Monday morning with her trash still sitting at the end of her driveway.
She told us the company that contracts with the city just didn't show uploads week, and this wasn't the first time it's happened.
In fact she said she has been having issues all year.
"You'll come home and say 'ooh they picked up the garbage!' That's how it is now," she said.
Weeden lives in a well-maintained, safe neighborhood.
They had rules about how long the grass can be, street parking and leaving your garage door open.
So lingering trash was a definite no-no.
She never heard from the Cordova Club Homeowners Association about why the trash was never picked up despite multiple phone calls.
"Typically the people in our association live in our neighborhood, so they have to have the same problem we are having," she explained.
WREG reached out to the city to find out why this happened, and less than an hour after that phone call, trucks showed up to clear up the trash.
The city simply called it a "missed collection."
It turned out an Inland Waste contractor truck broke down, and they couldn't run the route.
But Weeden was sick of the excuses.
She may live in a serene section of town, but she wasn't going to stay quiet about this anymore.
"When I look at my utility bill I see these fees I'm paying consistently. I don't know why the service is inconsistent. I expect the same," she said.
If you are having issues with your trash pickup, you're asked to call the city's 311 line.