Parent says school bus never came to pick up her child

GERMANTOWN, Tenn. — Most kids in Memphis and Shelby County are wrapping up their first week of the new school year, but apparently glitches in the system aren’t all worked out.

A Germantown High School parent says her child is having problems at the bus stop.

“My son has not been picked up by a bus yet going or coming home,” said Nikki Rodgers.

Since the bus never showed up, Rodgers had to drive her son to school every day this week and leave her job early in downtown Memphis to pick him up at Germantown High

“Here we are, we’re finished with the first week of school and I have no idea what bus he’s supposed to take. It’s very frustrating and I don’t even know what to do at this point,” she said.

The district has a bus contract with Durham School Services. WREG talked to several parents who say buses never showed up and came hours late to pick up their children.

When Rodgers called them, they assigned her son a bus number, but even after that, her teen was still left with no transportation.

“He was left standing outside. Called me on his cellphone. ‘Mom, I’m standing here, no bus. That number never showed up. I need you to come pick me up,'” she said.

Rodgers says her biggest fear is that her son will experience the same problem next week.

SCS provided the following statement:

It’s not uncommon to experience transportation issues in the first weeks of school. The District’s transportation staff is working to address issues as we become aware of them. Many issues are due to new drivers and unfamiliarity with routes.

We encourage parents to contact their school principals with these concerns.

4 comments

  • Don

    Rodgers had to drive her son to school every day this week and leave her job early in downtown Memphis to pick him up at Germantown High.
    Seems to me it might be a good idea to use a taxi to get the student to school than to and from school than to leave her job early in downtown Memphis.
    I would think there is someone who lives near to her who would be happy to take another student. I would think there would be some of the neighbors who have the same problem that would do that for another neighbor. You might ask your student if he knows if there is being driven to school.
    Hopefully the bus problem will be fixed.

    Many issues are due to new drivers and unfamiliarity with routes.
    Now this tells me the drivers need to drive their routes several days before schools open. Duh, Duh.
    The bus company seems to have the same problems as the third world city named Memphis, NO LEADERSHIP!

    • Sandra

      My granddaughter goes to Bolton High. The bus NEVER came to pick her up any of the five days. Must be rocket science for the bus company and the company who hired them. Don’t bother trying to call the transportation number Bolton supplied. Did that all day long every day. Phone rings about fifteen times with no answer.

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