Memphis Animal Services’ hours won’t change on August 1

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MEMPHIS, Tenn. — Memphis Animal Services now says it won’t change its hours on August 1.

A notice on the city’s animal services webpage says, “The hours of operation at Memphis Animal Services will not change on August 1, 2014. Stay tuned for additional updates.”

The proposed hours were 12 to 5 p.m., Tuesday through Saturday, which would be nine fewer hours a week than now.

Earlier this month, MAS administration was reviewing the proposal, which the advisory board had already voted against it. Public sentiment also appeared to lean toward not shortening the hours.

The current hours are 11 a.m. to 7 p.m. Tuesday and Thursday, and 11 a.m. to 5 p.m. Wednesday, Friday and Saturday. The shelter is closed Sunday and Monday.

Click here to view adoptable animals. The shelter is located at 2350 Appling City Cove.


  • Sylvia Cox

    There is no justification for reducing the hours that MAS is open to the public.

    Reducing hours open to the public is not a good business model – if it were, businesses all over the country (like Wal-Mart) would be open to the public for only a few hours a day!

    All citizens who work weekday 8a-5p jobs cannot get to the shelter to look for their lost pet. If someone loses their pet and it is picked up on a Sunday or a Monday, and that person works all day on weekdays and cannot get to the shelter until Saturday, their pet will already be dead because the 3-day holding period expired on Thursday or Friday.

    There is NO reduction in staff or in staff hours. Also, MAS already uses inmates from the ‘work release’ program to perform cleaning which frees up employees to handle other daily tasks, and MAS has volunteers who assist with the public. So, where is the “challenge” of adequate staff coverage?

    The city claims it will ‘save money’ on dog food and other supplies by being able to kill more animals and kill them more quickly. But they overlook the decrease in revenue due to fewer adoptions and reclaims. If adoptions are reduced just by 100 per month, the revenue loss would be $4,000 – $7,500 per month. Add in reclaims for an additional estimated loss of at least $2,000 a month. That is an annual revenue loss of at least $72,000 – $90,000 a year.

    Mayor Wharton says he wants Memphis to be a ‘progressive’ city. Progressive shelters are open more hours for the public, not less. Progressive shelters work with the public (the taxpayers) to provide every possible opportunity for shelter animals.

  • Beth Spencer

    Wharton’s cavalier attitude toward’s MAS has always been INSULTING. They’re hiding animals and killing them in secrecy, euthanizing animals who have documented adoption interest, and letting disease run rampant at the “shelter,” and HE DOES NOTHING. He’s proud of his decision to hire a mailman to run the high kill shelter.

    Thanks to WREG for your coverage, and please keep it up!

  • Steph

    Knowing this is how animals are treated in my city and that my tax dollars go to MAS keeps me up at night. Thank you WREG for covering this story.

  • C.W.

    Thank you for covering MAS in the news and keeping our city accountable for its poor treatment of animals. I’m convinced if more people were aware of what is going on there, they would not stand for it.

  • Cindy

    MAS needs to increase hours and public accessibility to increase adoptions and revenue. Thank you WREG for your coverage of MAS.

  • Sibille waldrop

    Thank you for reporting , it’s a shame. How they treat animals . Wish you could go undercover on the site where volunteers are not allowed .
    Wondering if you read the undercover police report , it will make you ill . I got my 2 nd pit from there he was 4 month old and I had to keep him , because you couldn’t touch his behind without him biting you . Wonder how many times they kicked him aero is or what else they did to him . It took me awhile to get him to stop that behavior .

  • sanseref

    Glad to see someone is thinking reasonably at MAS and trying to help Memphis citizens and animals.

  • Karman Moore

    I’m not even in Memphis (I’m in South Florida), but I’ve been watching this situation carefully thanks to posts from animal rescue organizations on Facebook. The way this “shelter” is being run is a disgrace and an embarrassment to your city. The people in charge need to be fired and replaced with people who have experience with animals, and whose goal is to see as many of them rescued and adopted as possible! That is NOT the case now! This “shelter” is well known for killing animals before they have even had a chance to be seen by the public or have a photo posted online to generate interest in adoption(s). The situation is so bad that it’s getting national attention (I’m proof of that, and I’m hardly the only “outsider” who is outraged by this). If your mayor can’t or won’t clean house and replace these incompetent, uncaring people running MAS, then maybe the mayor needs to go, too! This is NOT something you want your city to be known for! “Let’s see… Memphis? There’s Graceland… The blues… And that awful, hi-kill animal shelter!” If this isn’t the reputation you want for your city, then something has to be done about this. The world is watching!

  • Nikki Thompson

    Thank you, News Channel 3, for your coverage of this evolving story, one being monitored by people and news organizations throughout the country. I hope you will continue to update with further info, as those of us locally dealing with MAS have unfortunately learned that, with this high-kill shelter, what may appear to be good news is often a sign of worse actions to come.

  • Tina Conley Steele

    Thank you for the coverage on this issue…but I really wish you would cover stories about how this place is operating. Dogs being euthanized when they have adopters or a list of names of people interested in that dog in the computer that is checked before the dog is put down. Phones ring for 20, 30 or 45 minutes before they are answered. Dogs being euthanized the morning (before opening to the public) they are available for adoption, adoptable dogs being held in stray where no one can see them and then euthanized because of ‘time’ or ‘space’ when there are empty cages in healthy hold or the adoption area. It is an embarrassment to this City.

  • haylie

    Thank you wreg for keeping the city informed. People need to know what happens at MAS. I believe most people want what is best for the animals, therefor they need to know what is happening at MAS. Thank you

  • Linda Frost

    Thank you for your coverage of this. Sad that the animals who have suffered enough have to go to such a place where there is so much abuse with someone in charge who clearly doesn’t belong in such a position.

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