What’s the 411 on the city’s 311 line?

MEMPHIS, Tenn. — City residents say they’re having the hardest time getting help from the City of Memphis.

Sanitation crews have missed pick ups in parts of East Memphis and Cordova, and when the residents report the problem to the city’s 311 complaint line, they can’t get anyone to pick up the phone.

If they do get an answer, it still doesn’t mean help is on the way.

“I say as far as the curbside trash, it’s been here six weeks now,” said Larry Griffin, who says he has filed several reports online with the city’s 311 department.

Over-sized trash hasn’t been picked up in his neighborhood, and recycling is currently five days overdue.

Same situation in East Memphis, where another resident says recycling went untouched for days and over-sized trash still remains.

WREG called 311 and waited about 20 minutes before an operator answered.

CAO George Little says the line is backed up because of an uptick in complaints.

He says the city recently switched to a new company to pick up trash and they have had some trouble getting started. He also blames the outgoing company for slacking off toward the end.

Little says he’s sorry for the issues, and they are getting better. He said he’s adding more staff to 311 and staying on top of the sanitation complaints.

Little says filing a complaint online instead of over the phone allows you to track the city’s response. You can report problems online here.


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