P.F. Chang’s data breach worries Mid-Southerners

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MEMPHIS, Tenn. -- The restaurant P.F. Chang's is urging all of its customers to go online to check their bank statements.

The restaurant, which features Asian cuisine, is the latest with a nationwide data breach.

David Maxwell has swiped his credit card in an East Memphis shopping center, where P.F. Chang's is located, more times than he can count.

"Matter of fact, I ate at this location," Maxwell told WREG.

He said he is happy to have paid cash when he dined at the restaurant because as customers swiped their cars, someone was swiping their banking information.

"It does scare you," Maxwell said.

This week the company launched an investigation with the United States Secret Service.

The investigation revealed thousands of customers are at risk.

"Well you wonder how secure things are. It makes you wonder about using a credit card, a debit card, or anything," Maxwell said.

The worried customer told WREG he can't seem to shake the nervous feeling.

"Well with the Target thing, you know, I've used mine just prior to that coming out and so then you think...you know then you start watching," Maxwell said.

The company suggests all customers keep a watchful eye.

P.F. Chang's issued this statement on their website:

On Tuesday, June 10, P.F. Chang's learned of a security compromise that involves credit and debit card data reportedly stolen from some of our restaurants. Immediately, we initiated an investigation with the United States Secret Service and a team of third-party forensics experts to understand the nature and scope of the incident, and while the investigation is still ongoing, we have concluded that data has been compromised.

At P.F. Chang's, the safety and security of our guests' payment information is a top priority. Therefore, we have moved to a manual credit card imprinting system for all P.F. Chang's China Bistro branded restaurants located in the continental United States. This ensures our guests can still use their credit and debit cards safely in our restaurants as our investigation continues.

We have also established a dedicated public website, pfchangs.com/security, for guests to receive updates and answers to their questions.

Because we are still in the preliminary stages of our investigation, we encourage our guests to be vigilant about checking their credit card and bank statements. Any suspected fraudulent activity should be immediately reported to their card company.

We sincerely regret the inconvenience and concern this may cause for our guests.

The company also owns diner chain Pei Wei, one of which is located on Union Avenue in Midtown.

1 Comment

  • Pam

    So they moved to a manual imprinting system. You know the one that leaves a carbon copy of your WHOLE CREDIT CARD NUMBER lying around for anyone to find. Brilliant!!! I will not be eating there!!!!!

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