(Memphis) So far in 2014, DMV wait times in Shelby County are double the average throughout the State of Tennessee.
The average wait time in Tennessee in 2014 has been 23 minutes, in Shelby County the time averages 42 minutes.
Tennessee Department of Safety and Homeland Security Commissioner Bill Gibbons said the following problems have created longer wait times in Shelby County:
- Training problems
- Low employee skill levels
- Management vacancies
- High turnover rate of 14%
- People not using online and remote locations for renewals
Seventeen new employees have been hired with eight beginning training Monday, including new managers.
Gibbons admitted there are challenges with employees but they are being addressed.
The current 30 year old system used in the driver centers will be replaced in February 2015.
The longest wait time in the state is often at the Hickory Ridge Driver License Reinstatement Center.
Because many people use their tax return to get their license reinstated, the Hickory Ridge center will be open for five Saturdays from 9 a.m. to 2 p.m. starting March 22.
People who have had their license revoked or suspended must go to that center to have it reinstated.
As we’ve reported, wait times at that center can be hours long and just last month people who waited in line since 7 a.m. were told to leave and come back the next door which prompted a near riot.
WREG obtained a recent audit by the State of Tennessee Comptroller’s office on the Department of Safety and Homeland Security.
It shows wait times are up at the DMV’s on Summer Avenue and in the Hickory Ridge Mall.