Plan To Be Annnounced Today To Reduce Memphis DMV Wait Times

(Nashville, TN) If a plan being announced today works, wait times at Memphis area driver services centers should get shorter soon.

Tennessee Department of Safety and Homeland Security Commissioner Bill Gibbons is announcing the plan Friday afternoon.

The goal is also to reduce congestion, especially  at the Hickory Ridge Driver License Reinstatement Center.

People who have had their license revoked or suspended must go to that center to have it reinstated.

As we’ve reported, wait times at that center can be hours long and just last month people who waited in line since 7 a.m. were told to leave and come back the next door which prompted a near riot.

WREG obtained a recent audit by the State of Tennessee Comptroller’s office on the Department of Safety and Homeland Security.

It shows wait times are up at the DMV’s on Summer Avenue and in the Hickory Ridge Mall.

The wait at the Summer office averages just over an hour, the second highest in the state.

The location at the Hickory Ridge Mall has the longest wait times.

We were told that’s because it is a reinstatement center and that process takes longer.

The average time for that is 148 minutes.

Far and away– the longest wait time in the entire state.

The wait there is seven times longer than the wait at the reinstatement center in Nashville, where people wait just 20 minutes.

Frustration with these long wait times are nothing new.

In November, WREG first told you this reinstatement center has the longest wait times in the state.

3 comments

  • kyle smith

    The lines at the DMV are one thing; but, what about the state of Tennessee not taking the flag down at night. What’s wrong with this you say! Being left up; our glory will be flying at night without a light on it. Me being a true patriot I am insulted.

  • Thomas H. Evans

    In order to resolve an issue such as this one you first need to have people responsible for this area that has a clue about it. The fix is easy; one, make sure you have enough people on hand, two, make sure the people on hand is qualified and “customer friendly trained,” three, make sure the people investigating the situation is trained and come with plans to correct it, not like the last two people who showed up the last time. Bill Gibbons is now know for leaving things in shambles and moving on to a higher position.

  • MemphisDMVperpetualwait

    I just had the pleasure of spending over an hour at the site on Washington in downtown in order to simply get a new picture made as my ten years was up. That’s right over an hour for a simple renewal and I was there before 8 so near the front of the line this morning. Luckily, one person in front of me gave up and another couldn’t get his so two dropped out quickly. Not only did I get to waste an hour I got to watch one employee show up late for work and then waste another twenty minutes before he actually waited on anybody in the line. Then he spent a lot of his time joking with the other employee who was trying to work. To add insult to injury I got to pay an extra $8 surge charge for the experience. The extra charge isn’t listed on the website and when I tried to call to ask a question they answered the phone and immediately placed it on hold never to pick back up. So glad I pay massive property taxes to live in Memphis city limits and not receive quality services. At least in other cities when I paid comparable property taxes I had quality services.

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