Frustrated Drivers Battle DMV Office Lines For Second Day In A Row

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(Memphis) Thursday was a new day, but turned up the same old problems at the DMV office in Hickory Ridge Mall.

There were long, unruly lines outside the office that closed early for the second straight day with people waiting for hours.

For those waiting, emotions ranged from boredom, to frustration, to even anger. Sharon Yates, who stood in line for more than four hours said.

"It's ridiculous that you have to come down here. Some people are sick. Some are disabled.

Yates came to get a problem with her daughter's license cleared up, and a day after state troopers were called in to keep the peace at the office, she was shocked the line was still so long.

"The line was wrapped all the way around from the door, all the way to the back of the mall and around," she said.

A special strike team still won't be here until the end of next week and will only work with the Shelby Drive center. It is supposed to pinpoint problems and find solutions for the long waits.

Department of Public Safety Commissioner Bill Gibbons said earlier on the matter, "We've provided training for our employees."

However, the solution to one of the biggest parts of the problem is still more than a year away.

DPS Deputy Commissioner Larry Godwin said, "In 15 months, about 15 more months we'll have the other new software."

It is a start, but those having to fight the lines say it is still not enough, especially since this is the only reinstatement office in western Tennessee.

"I think they actually need another, another site to go along with this one," Yates said.

Another woman waiting in line, Takeitha Lockett, added in frustration, "They need more than just this, because they're moving slow! Look how long the line is!"

Four people were on staff at the office for Thursday.

However, during the time WREG's crew was there, there were never more than three people working at once.


  • Karen

    Try obeying the law so you don’t lose your license to start with. Then there would be NO need to stand in a very long line.

    • grayhawk

      David be cool, Karen is right obey the law and do the right thing
      everyone has a sad story to tell that’s why they are in that
      LONG LINE. They f_ _ k up.

    • Paul

      Wrong David, they are reinstating their licenses that are suspended or revoked due to law violations. This is a reinstatement office only, no renewals or new issues.

  • starup

    Thank u David alot of us weren’t there for breaking the law I brought a car last year from someone and didn’t have a drive out tag so I put the bill of sale in window to go take the car thru inspection to get my tags police pull me over and still gave me a ticket even though I told him where I was going. Missed court date from working then my brother was murdered and that put me in a really bind with having to go out of town for the funeral so I couldn’t pay the ticket and the suspended my license. So many people were down there with different stories and some mailed information in that they never received which suspended there license it’s just sad

  • dante dickerson

    when I went to the shelby drive location, all I had to do was taking my driving test to get my license, and even then, there were long lines. even though they were fully staff, they were talking and and being rude to people who was waiting.

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