MLGW Blasted For Closing Reconnect Office Early

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(Memphis) MLGW's Reconnect Plan was supposed to give customers a break as the temperatures plummeted over the weekend.

Customers could get their power back on by paying $225 and entering a payment plan, and offices were suppose to be open from 8 a.m.  til 5 p.m. Sunday.

"The temperatures started dropping. We had precipitation, the streets were projected to be icy. We closed the offices at 3 p.m. verses 5 p.m.," said Gale Jones Carson with MLGW.

Customers who showed up after 3 were left out in the cold.

"They could have given us some type of chance," MLGW customer Annie Wormley told us Sunday as she stood outside a closed payment center.

After checking the forecast, MLGW's president decided the workers, there to assist people who had no heat, should go home to their heat.

We asked what message did it send that the program designed to address the weather shutdown early because of the weather.

"I hope it sends the message we are concerned about the safety of our customers and we are concerned about the safety of our employees," said Carson.

The topic lit up WREG's Facebook Page.

"No they should not have closed early. They were inside nice and warm," wrote Shelia Denise.

"It didn't get to the extreme cold temps til after the sun went down, so closing at 3 was dumb," wrote Stephanie Hunt.

The reconnect program re-opened Monday.

Kourtney Batts, mother of a 2-year-old with another baby on the way, needed help with her power that's been off a month.

"It got real cold inside the apartment. I couldn't handle it no more, so I moved back with my mother," said Batts.

Molly Adams, Batts' fellow church member at Christ's Community Church, helped her come up with the $225 reconnect fee.

"People have to have hope when it is cold like this," said Adams.

MLGW says over the weekend, 19 people signed up to get their power reconnected.

Those who missed out still have until January 10.

Go to any MLGW payment center from 8 a.m. to 5 p.m.


  • Joe Censored

    So due to the local “weathermen” giving another hyped, bogus forecast (guess), this office closed early and these people suffered.

    This is why I harp on you when you cry wolf… Idiots who do not know better take your “predictions” (guesses) literally…

  • Nonya Bidness

    How about paying your bills on time! If you pay your bills on time you don’t have to worry about MLGW closing early.

    How dare you put the lives of working citizens in danger because you are a deadbeat.

    • Erin

      It does not mean they are a deadbeat. How dare you judge someone! You don’t know what some people are going through. There are people who work that still cannot make ends meet. I was in a similar position not long ago. I work full time. I thought my ex was paying the bills, until I came home from a family function to find drugs in my home and my alcoholic ex drinking. Once I kicked him out I started actually getting the bills he had been hiding and I was facing eviction, having my utilities cut off, and much more. I didn’t know he was on drugs and that my bills didn’t get paid. So am I a deadbeat? No! Don’t be so quick to judge! Maybe one day you will be in their position. Maybe that’s what you need to learn humility and compassion!

  • bmw120

    What precipitation are they talking about? I guess I missed it. Erin, why would an EX pay any bills? How do you live with someone and not know they are on drugs or drink too much? Everyday we see people paying with food stamps and driving off in a Escalade to go home to their HUD house and watch their cable on their big flat screen TV. Getting free this and free that and they don’t deserve it. It frustrates those of us that pay our bills and make sacrifices to keep the heat on.

  • Erin

    Yeah, I didn’t know what all he was doing and finally got away. Now I live in fear of him coming back to kill me. I have no faith in the MPD to stop him either. People have things going on and it’s not all roses all the time. Don’t judge or make STUPID assumptions unless you have been there!

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