Thousands Of Packages Didn’t Make It For Christmas Due To Massive Backlog

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(Memphis) Thousands of people across the country didn't get some of their gifts under the tree in time.

FedEx and UPS said record online sales and bad weather caused a massive backlog.

"We had a great Christmas. Business was up a little bit," said Mark Webber.

Things went smoothly for Webber at his store, The Mail Center, on Madison, but he can't say the same for shipping giants like FedEx and UPS.

"This Christmas there was more volume than ever in the FedEx and UPS," said Webber.

The carrier companies are blaming winter storms in the Midwest and a surge in online shopping. It caused a giant backlog and disappointed thousands.

Both companies said they are working around the clock to get most of the packages delivered by the end of the week.

UPS said it hired extra people and even rented U-Hauls to help get the late packages to you as soon as possible.

FedEx said it "will continue to work directly with customers to address any isolated incidents.'

Both carriers won't say how many packages didn't arrive in time. Webber is worried angry customers will be calling him soon.

"I have not seen any problems yet. It is a little early. It's only the day after. A lot of people are going to check to see if they got it on their door step, or whether their relatives got their packages," said Webber.