911 Call Routed to the Wrong State
(Franklin, TN) A 911 call for help in Texas was accidentally sent to dispatchers in Franklin, Tennessee.
The call came from a suburb of Houston.
911 operators tried to find the address but couldn’t.
They also had to deal with a language barrier with the caller who was having breathing problems.
They finally located the city in Texas and called for help.
The operator stayed on the line with the caller for nearly 30 minutes and waited for an ambulance to arrive at her home.
Investigators are trying to find out a 911 call from Texas was routed to Tennessee.