(Southaven, MS) Southaven Police dispatcher Joy Hitt has to keep cool in emergencies to get help there fast.
She doesn’t always get the help she needs from those of us who call, ”We have to question there are a lot of questions and we just have to go through those questions, but a lot of people don’t know what to say."
And she says it happens more often than you’d think ”65 to 70 percent of the time”.
She says that puts police, firefighters and paramedics in a bad spot, ”We just respond on blind faith."
But soon there will be no need for that.
DeSoto County is preparing to roll out “Safe City” where residents can give dispatchers information that we might not have time to give or might not think of when seconds count.
”Just know that there’s an elderly person there or maybe a handicapped person there’s maybe some special circumstances in the home; you can’t access from this area, you can’t access from that area."
Participation in Safe Town is voluntary, but dispatchers say having the right information can save valuable time and even lives.
Safe City should be up and running in the early part of next year, and signup can be done on local City and County websites.
Local governments say they'll keep the information confidential, but didn't say how ”Just any added things so that we can help the public, that’s what we’re here for is to help the public."
Because when seconds count, information is priceless.