Couple Files Complaint With State Over Car
(Memphis) Marnisha and Jeremiah Brown thought they had found a great deal on a car.
It was a 2005 Dodge Magnum they found at Universal Auto Sales.
“We put down $3,000 and we owed $6,000 and we made every payment for the next 4, 5, 6 months,” said Jeremiah.
He said everything was going great until one day he flagged down by someone from the dealership.
“The guy proceeded to tell me that a young lady, who was their secretary who was receiving all of the payments had been pocketing all of the payments,” said Jeremiah.
He thought the confusion could be cleared up with receipts of payments he had at his house. But before he could explain, “They hopped in the car and peeled off.”
The couple estimates they are out $4,500. They have called Memphis Police but were told this was a civil matter.
They can not afford to hire an attorney but have filed a complaint with the Division of Consumer Affairs in Nashville.
Randy Hutchinson from the BBB of the Mid-South said today they have very little information about the company.
“They are not an accredited business and don’t have a rating with us,” said Hutchinson. He also said everyone can learn from the Browns.
“The contract should say when the payment is due, certainly make the payment and try not to pay in cash, the folks who sometimes have bad credit, sometimes don’t have checking accounts. If you’re going to get a receipt, be sure the receipt has a company name on it and its legibly signed,” said Hutchinson.
The BBB said the Division of Consumer Affairs will investigate the complaint.
They can add the business to their Buyers Beware List and take away the company’s license if deemed appropriate.